FAQ

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Software Editors FAQ
Small & Medium companies FAQ
Software Editors FAQ
General questions
Who is the Serenytics Embedded Analytics solution for?

Serenytics Embedded Analytics is designed for software vendors who want to integrate interactive dashboards into their white-label application to meet the analytical needs of their customers. Visit the product page to learn more.

Is there an onboarding program?

Our premium onboarding program included in our offerings guarantees a successful implementation of your project. This includes:

  • A deployment in project mode that lasts 4 weeks during which we accompany you.
  • A weekly 30-minute project follow-up.
  • A 1 hour technical training session for your technical team to integrate the dashboards into your app.
  • A first 2-hour session to introduce your project managers to dashboard creation.
  • A second 2-hour session to turn your project managers into dashboarding experts.
  • Our experts are available for screen sharing sessions for support on specific issues.
I have a customized need, how can I get a customized quote?

For any personalized request concerning our offer and our prices, please contact us.

Are there other Serenytics solutions?

Serenytics has developed two solutions:

  • Serenytics Embedded Analytics is designed for software vendors who want to integrate interactive dashboards into their white-label application to meet the analytical needs of their customers. Visit the product page to learn more.
  • Serenytics Data-Driven solution is the solution used by internal and external teams who drive all their processes through data, in agile and collaborative mode, with dashboards. Visit the product page to learn more.

Where is the Serenytics product developed and where is the support located?

The Serenytics product is 100% French. It is developed in Paris by a team of experienced software engineers. The support is provided by a dedicated team, internal to the company, located in Paris.

I want a perpetual license, is it possible?

Please contact-us to discuss your needs.

Usage
Are the dashboards live?

By default, the dashboards are live. But you can also use our caching engine to optimize their loading time.

Can I customize the design of the dashboards?

Yes, you can change the graphic theme and rendering options in a few clicks. In case of advanced need, you can edit completely the CSS of the dashboards. You can store your CSS in a library, and reuse it in all your dashboards.

Can a non-technical person create the dashboards?

Yes, Serenytics has been specially designed so that a non-technical user can enrich data and create dashboards. The formulas are EXCEL type, the user does not have to write SQL (even if it is also possible for advanced needs).

Can I filter the data displayed in a dashboard based on the user logged into my application?

Yes, Serenytics has a simple mechanism to pass a JSON to an embedded dashboard. Then the fields in that JSON can be used to filter dashboard content. This parameter exchange is secure so that it cannot be modified by a viewer.

Can I create my own widgets?

For an advanced need, Serenytics is very open so that you are never blocked. You can create your widgets in HTML/CSS/JS and benefit from our templating engine (Jinja type).

Can I create dashboard templates for my clients?

Yes, Serenytics allows you to create "template" dashboards. Then, with a simple API call, you can set up a user account so that he has access to his data sources and can consult (or edit) his dashboard templates. This account cloning (datasources+dashboards) can also be done between several Serenytics installations for very advanced needs.

Can I connect Serenytics to my REST API?

Most of our users use a SQL connector (for example on a slave dedicated to Serenytics). But you can also create your dashboards by connecting your REST API. The performance will then be very much linked to the volume and performance of your API. If this need is strong, we can develop an optimized connector for your API. Contact us to discuss your request further.

I need joins for my dashboards, do I have to create them upstream in my database and expose them via views?

No, you can build your joins directly in Serenytics.

I need to prepare data to design my dashboards (e.g. to have consolidated/aggregated statistics across many tables). What do I need to prepare beforehand?

Serenytics integrates a Data-preparation module. You can add and schedule ETL steps that will load data from your database, transform them and store the result in a table stored in Serenytics. You can then use this internal Serenytics table in your dashboards.

Can a user export a dashboard?

Depending on the configuration, a user can export the dashboard widgets as CVS/XLS/PNG or export a complete dashboard as PDF.

Can I automate the generation of PDF dashboards?

Yes, Serenytics has an internal scheduler. You can configure it to run dashboard related tasks, including PDF generation.

Can I integrate downloadable files into a dashboard?

Yes, you can upload and make available to the Viewer files (of any type, pdf, xls, ppt...). These files can be loaded manually, but also via our REST API.

Technical configuration
I want to install Serenytics on my servers, is it possible?

The default version is hosted in the cloud but it is possible to install Serenytics Data-Driven on your servers behind your firewall with a user license. Get a quote for an on-premise version by contacting-us.

Is it easy to install?

In the cloud version, there is nothing to install, Serenytics manages everything. In the on-premise version, the installation is done in 10 minutes by following our step by step documentation. Our platform is based on Docker containers. For an on-premise installation, you just have to run these containers (we provide a default configuration). But you can customize the installation according to your needs (for example under Kubernetes).

In an on-premise installation, can I configure the database used by Serenytics to store Serenytics objects (dashboards, datasources...)?

The Serenytics engine has been designed to be state-less. The objects (dashboards/source configuration...) are stored in a PostGreSQL database. By default, we provide pre-configured Docker containers. But you are free to choose a database that you host (for example at your host, with redundancy and backups).

Small & Medium companies FAQ
General questions
Who is the Serenytics Data-Driven solution for?

Serenytics Data-Driven is the solution used by internal and external teams who drive all their processes through data, in agile and collaborative mode, with dashboards. Visit the product page to learn more.

Y a t'il un programme d'onboarding ?

Our expert teams can create your first data feeds and dashboards. We are very fast and efficient. Then, it's much easier for you to just modify these dashboards to improve them.

I have a customized need, how can I get a customized quote?

For any request about our offer and prices, please fill in the contact form.

Are there other Serenytics solutions?

Serenytics has developed two solutions:

  • Serenytics Embedded Analytics is designed for software vendors who want to integrate interactive dashboards into their white-label application to meet the analytical needs of their customers. Visit the product page to learn more.
  • Serenytics Data-Driven solution is the solution used by internal and external teams who drive all their processes through data, in agile and collaborative mode, with dashboards. Visit the product page to learn more.

Where is the Serenytics product developed and where is the support located?

The Serenytics product is 100% French. It is developed in Paris by a team of experienced software engineers. The support is provided by a dedicated team, internal to the company, located in Paris.

I want a perpetual license, is it possible?

Please contact-us to discuss your needs.

Usage
Are the dashboards live?

By default, the dashboards are live. But you can also use our caching engine to optimize their loading time.

Can I customize the design of the dashboards?

Yes, you can change the graphic theme and rendering options in a few clicks. In case of advanced need, you can edit completely the CSS of the dashboards. You can store your CSS in a library, and reuse it in all your dashboards.

Can a non-technical person create the dashboards?

Yes, Serenytics has been specially designed so that a non-technical user can enrich data and create dashboards. The formulas are EXCEL type, the user does not have to write SQL (even if it is also possible for advanced needs).

Can I filter the data displayed in a dashboard based on the user logged into my application?

Yes, Serenytics has a simple mechanism to pass a JSON to an embedded dashboard. Then the fields in that JSON can be used to filter dashboard content. This parameter exchange is secure so that it cannot be modified by a viewer.

Can I create my own widgets?

For an advanced need, Serenytics is very open so that you are never blocked. You can create your widgets in HTML/CSS/JS and benefit from our templating engine (Jinja type).

Can I create dashboard templates for my clients?

Yes, Serenytics allows you to create "template" dashboards. Then, with a simple API call, you can set up a user account so that he has access to his data sources and can consult (or edit) his dashboard templates. This account cloning (datasources+dashboards) can also be done between several Serenytics installations for very advanced needs.

Can I connect Serenytics to my REST API?

Most of our users use a SQL connector (for example on a slave dedicated to Serenytics). But you can also create your dashboards by connecting your REST API. The performance will then be very much linked to the volume and performance of your API. If this need is strong, we can develop an optimized connector for your API. Contact us to discuss your request further.

I need joins for my dashboards, do I have to create them upstream in my database and expose them via views?

No, you can build your joins directly in Serenytics.

I need to prepare data to design my dashboards (e.g. to have consolidated/aggregated statistics across many tables). What do I need to prepare beforehand?

Serenytics integrates a Data-preparation module. You can add and schedule ETL steps that will load data from your database, transform them and store the result in a table stored in Serenytics. You can then use this internal Serenytics table in your dashboards.

Can a user export a dashboard?

Depending on the configuration, a user can export the dashboard widgets as CVS/XLS/PNG or export a complete dashboard as PDF.

Can I automate the generation of PDF dashboards?

Yes, Serenytics has an internal scheduler. You can configure it to run dashboard related tasks, including PDF generation.

Can I integrate downloadable files into a dashboard?

Yes, you can upload and make available to the Viewer files (of any type, pdf, xls, ppt...). These files can be loaded manually, but also via our REST API.

Technical configuration
I want to install Serenytics on my servers, is it possible?

The default version is hosted in the cloud but it is possible to install Serenytics Data-Driven on your servers behind your firewall with a user license. Get a quote for an on-premise version by contacting-us.

Is it easy to install?

In the cloud version, there is nothing to install, Serenytics manages everything. In the on-premise version, the installation is done in 10 minutes by following our step by step documentation. Our platform is based on Docker containers. For an on-premise installation, you just have to run these containers (we provide a default configuration). But you can customize the installation according to your needs (for example under Kubernetes).

In an on-premise installation, can I configure the database used by Serenytics to store Serenytics objects (dashboards, datasources...)?

The Serenytics engine has been designed to be state-less. The objects (dashboards/source configuration...) are stored in a PostGreSQL database. By default, we provide pre-configured Docker containers. But you are free to choose a database that you host (for example at your host, with redundancy and backups).

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